Skip to main content

Induna Safety Wear

Induna Logo
Menu
Place Order

Refund & Return Policy

Last Updated: 26 February 2025

At Induna Safety Wear, we stand by the quality of our safety shoes and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Eligibility for Returns & Refunds

You may return or exchange your purchase if:

  • The item is unused, unworn, and in its original packaging.
  • The return request is made within 7 days of receiving your order.
  • The item is defective, damaged, or not as described.

We do not accept returns for:

  • Worn or used shoes.
  • Damage caused by improper use, accidents, or normal wear and tear.
  • Sale or clearance items (unless faulty).

2. Return & Exchange Process

To request a return or exchange:

1. Contact Us: Email support@indunasafetywear.co.za or click on “Chat To Us” with:

  • Your order number
  • A photo of the item (if defective or incorrect)
  • A brief reason for the return/exchange

2. Return the Item: If eligible, we will provide return instructions. You are responsible for return shipping costs unless the item was received damaged or incorrect.

3. Inspection & Processing: Once we receive and inspect the item, we will notify you of the refund or exchange approval.

3. Refund Process

  • Approved refunds will be processed within 7-10 business days via your original payment method.
  • Refunds are not immediate. It may take time for your bank to reflect the funds. If your refund is delayed, contact your bank before reaching out to us.

4. Exchanges

  • If you need a different size or replacement, we will exchange the item at no extra cost (except for return shipping fees).
  • Exchanges depend on stock availability. If your preferred size is unavailable, we will offer a refund or an alternative product.

5. Cancellations

  • Orders can be cancelled within 24 hours of purchase for a full refund.
  • If your order has already been shipped, you will need to follow the return process.

6. Contact Us

Email: support@indunasafetywear.co.za
Phone: +27 67 310 4829

We are here to ensure your satisfaction and safety. Thank you for choosing Induna Safety Wear.